Legal notice

Access to the website of Criteria Caixa,S.A. (hereinafter CriteriaCaixa) –– and to the information contained therein implies acceptance of the conditions set forth in this Legal Notice. We therefore recommend that you read the contents of this notice carefully should you wish to access the information contained in this website.

CriteriaCaixa reserves the right to amend these conditions at any time, and any amendment will become effective from the time of its publication and will apply to all the users of the website from such date onwards.

Website contents

CriteriaCaixa reserves the right to modify or partially or fully remove the current contents of the website if and when it sees so fit, without prior warning, and to prevent or restrict access on a temporary or permanent basis. The website is targeted exclusively at residents of Spain and, therefore, all conditions are governed by, and shall be interpreted according to Spanish law.

Prohibited and permitted uses of content

The contents of the portal in no case constitute a recommendation of investment or advice of any kind. The contents of the portal are published in order to provide general information on CriteriaCaixa and must not be used as a basis for adopting investment decisions.

The use of this content, including any type of reproduction, distribution, transfer to third parties, public communication or transformation of information contained on the portal, including its distinctive signs, by means of any kind of support or medium, is prohibited, unless there is prior and explicit authorization from CriteriaCaixa.

It is prohibited, except in the cases explicitly authorized by CriteriaCaixa, to establish links or hyperlinks from portals or websites of third parties to the portal of CriteriaCaixa, accessible at the URL address []. It is also prohibited to present the web pages of CriteriaCaixa or the information contained therein under the frames, distinctive signs, brand names or social or trading names of another person, business or entity.

Exclusion from guarantees and liability

CriteriaCaixa does not guarantee the currency, validity, veracity, accuracy or thoroughness of the contents of its portal and accepts no liability for any damage or prejudice that may arise due to such lack of currency, validity, veracity, accuracy and thoroughness of the contents.

CriteriaCaixa does not guarantee continued access or the correct viewing, downloading or utility of the items and information contained in the pages of its portal, which may be impeded, hampered or interrupted by factors or circumstances outside its control.

CriteriaCaixa is not liable for the information and other contents included in spaces or web pages of third parties that are accessible from its portal by means of links or hyperlinks, nor for the information and other contents included in spaces or web pages of third parties from which there is access by means of links or hyperlinks to the portal of CriteriaCaixa or any of its web pages, nor for the information and contents of any web page belonging to third parties that is presented with the distinctive look or signs of CriteriaCaixa, unless this has been expressly authorized by CriteriaCaixa.

CriteriaCaixa assumes no liability for damage, prejudice, loss, claims or expenses, caused by (i) interference, interruptions, failures, omissions, telephone line faults, delays, blockages or disconnections in the function of the electronic system, due to deficiencies, overloading or mistakes in the telecommunications lines and networks or to any other reason outside the control of CriteriaCaixa, (ii) illegitimate interference through the use of malignant programs of any kind or through any communication medium, such as computer or any other viruses, (iii) improper or inappropriate use of the portal of CriteriaCaixa, including losses, damage or prejudice caused as a consequence of investment decisions based on data or information contained in this portal, or (iv) security or navigation errors caused by the navigator functioning badly or the use of versions of the browser that have not been updated.

Industrial and intellectual property

The portal of CriteriaCaixa, the pages it comprises and the information or items contained therein include texts, documents, graphic images, databases, computer programs and logos, brands, trademarks and other distinctive signs, protected by industrial and intellectual property rights, of which CriteriaCaixa or its subsidiaries are holders or legal licensees.

CriteriaCaixa only grants authorization for the use of these contents, which is limited to online access thereto under the terms and conditions stipulated in these general conditions of use.

Privacy and data protection policy

1. Data protection

Criteria Caixa, S.A., Sole Shareholder Company, is committed to complying with current legislation, including the General Data Protection Regulation (hereinafter, GDPR) and regulations related to the protection of personal data, as one of its priority objectives.

We hereby inform you that your personal data will be included in a database owned by Criteria Caixa, S.A., Sole Shareholder Company, with registered offices at Palma, Plaza Weyler, no. 3, registered in the Trade Register of Palma de Mallorca, volume 2,733, page 82, sheet PM-82,742, inscription 2nd, and with tax ID A-63379135.

We hereby inform you that your personal data will not be transferred, sold, leased, or make available in any other way to third parties, with the exception of companies required for the processing of data, and service providers of Criteria Caixa, S.A., Sole Shareholder Company, that carry out activities for the company but, under no circumstances, do so for their own purposes.

2. Purpose of data processing

Your personal data will be processed confidentially by Criteria Caixa, S.A., Sole Shareholder Company, for the following purposes:

  • Where applicable, to manage and respond to your inquiries or incidents, and to send you any necessary information to solve this issues.

We hereby inform you that sometimes it may be necessary to process your personal data in order to fulfill certain legal obligations, or in relation to the contractual relationship that we maintain with you.

Furthermore, when you are requested to complete a form in which you provide personal information, we will duly inform you about this information, the purpose of collecting it, and for how long it will be stored. In these cases, we will request your consent to process your personal data, whenever appropriate.

3. Storage periods

Your personal data will be storaged during the time period indicated in the table below, notwithstanding its storage, maintenance, and blockage in order to make this information available to the competent authorities for any relevant purposes.

Processing How do we determine the storage period of your data?
To manage and respond to your inquiries or incidents, as well as to send you any necessary information to solve these issues. We store your data in order to respond to any inquiries or incidents that you send to us while Criteria Caixa, S.A., Sole Shareholder Company, has an obligation regarding the response that we have given you.

4. Exercising rights and claims before the competent authority related to data protection

You are granted a set of rights by the current legislation regarding the processing of your personal data by Criteria Caixa, S.A., Sole Shareholder Company.

Thus, Criteria Caixa, S.A., Sole Shareholder Company, hereby informs you that you may exercise your rights to access, rectify, delete, or restrict the processing or transfer of your data, as well as to withdraw your consent to any or all processing of your data, by sending an email to or a written request with the reference “Personal Data” to Avda. Diagonal, 621, 08028 (Barcelona).

Likewise, if you do not wish to exercise a specific right, but need to make an inquiry or suggestion related to the processing of your personal data, you can also contact us through the same address provided for exercising rights.

Furthermore, Criteria Caixa, S.A., Sole Shareholder Company, hereby informs you that you have the right to file a claim to the Spanish Data Protection Agency (AEPD), the competent authority on the subject of data protection.

5. Confidentiality and Security in data processing

Any information received by Criteria Caixa, S.A., Sole Shareholder Company, via its current website will be processed with the utmost care and confidentiality.

Likewise, Criteria Caixa, S.A., Sole Shareholder Company, hereby declares and guarantees that it has adopted all possible technical measures to prevent the loss, misuse, alteration, unauthorized access, or theft of the data provided by users, notwithstanding the fact that internet security measures never offer complete security.

Cookies policy

The web pages of ”la Caixa” use cookies, which are small data files that are stored in the user or customer’s computer and allow our systems to remember characteristics or preferences of his/her navigation through our web pages. The cookies can then be used to personalise access on follow-up visits, make navigation more secure, collect statistical information on the navigation done and discover user preferences.

The cookies policy of ”la Caixa” is subject to the EU and Spanish regulations in force concerning personal data processing and to the protection of privacy in electronic communications. By virtue of this, ”la Caixa” will inform users of the cookies it deploys on each website (“Information about the cookies used”) and, when necessary, will request the user’s consent to their deployment.